Hook Inspo
Effective Date: October 31, 2025
1. ACCEPTANCE OF TERMS
1.1 Agreement to Terms
These Terms of Service (“Terms”, “Agreement”) constitute a legally binding agreement between Hook Inspo (“Company”, “we”, “us”, “our”) and you (“User”, “Customer”, “you”, “your”) governing your access to and use of the Hook Inspo platform and related services (collectively, the “Service”).
By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Service.
1.2 Eligibility
You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that:
- You are at least 18 years old
- You have the legal capacity to enter into this Agreement
- You will comply with all applicable laws and regulations
- All information you provide is accurate and complete
1.3 Entity Accounts
If you are using the Service on behalf of a company, organization, or other legal entity:
- You represent that you have the authority to bind that entity to these Terms
- References to “you” include both you individually and the entity
- The entity agrees to be bound by these Terms
1.4 Modifications to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by:
- Posting the updated Terms on our website with a new effective date
- Sending an email notification to your registered email address
- Displaying a prominent notice within the Service
Your continued use of the Service after the effective date of the updated Terms constitutes acceptance of the changes. If you do not agree to the modified Terms, you must immediately cease using the Service and may terminate your account.
2. SERVICE DESCRIPTION
2.1 Hook Inspo Platform
Hook Inspo provides a cloud-based Software-as-a-Service (SaaS) platform called “Hook Inspo” that offers the following core functionalities:
a) AI-Powered Hook Generation
- Generation of content hooks for social media using Large Language Models (LLM)
- Creation of multiple hook variations based on user-specified niches and target audiences
- Retrieval-based optimization from trend databases
- Semantic analysis and hook scoring
b) Test Campaign Management
- Creation and management of advertising test campaigns
- Integration with third-party advertising platforms (TikTok Ads, Meta Ads, etc.)
- Campaign simulation tools (available on Free tier)
- Live testing capabilities with real advertising budgets (paid tiers)
- Performance metrics tracking and analysis
c) Analytics and Reporting
- Performance dashboards with engagement metrics
- Hook ranking based on click-through rates (CTR), watch time, and engagement
- Comparative analysis and A/B testing results
- Data visualization and export capabilities
d) API Access (Pro and Agency tiers)
- RESTful API for programmatic access
- Webhook integrations
- Custom integrations and automation
2.2 Service Limitations
The Service is provided “AS IS” without warranties of any kind. We do not guarantee:
- Uninterrupted or error-free operation
- Specific results or outcomes from using generated hooks
- Viral success or specific engagement metrics
- Availability or functionality of third-party integrations
- Compatibility with all devices, browsers, or operating systems
2.3 Beta Features
We may offer beta or experimental features that are clearly marked as such. These features:
- Are provided on an “as is” basis
- May be modified or discontinued at any time without notice
- May contain bugs or errors
- Are not covered by any SLA commitments
3. ACCOUNT REGISTRATION AND SECURITY
3.1 Account Creation
To use the Service, you must create an account by providing:
- A valid email address
- A secure password
- Additional information as requested
You agree to:
- Provide accurate, current, and complete information
- Maintain and promptly update your account information
- Keep your login credentials confidential
- Notify us immediately of any unauthorized access
3.2 Account Security
You are responsible for:
- All activities that occur under your account
- Maintaining the security of your password
- Any loss or damage resulting from unauthorized use of your account
We are not liable for any loss or damage arising from your failure to maintain account security.
3.3 Email Verification
You must verify your email address to activate certain features. Unverified accounts may have limited functionality.
3.4 Account Suspension and Termination
We reserve the right to suspend or terminate your account immediately, without prior notice, if:
- You violate these Terms
- You engage in fraudulent activity
- You abuse the Service or harm other users
- We are required to do so by law
- Your payment method fails or your account becomes delinquent
4. SUBSCRIPTION AND BILLING
4.1 Subscription Plans
Paid subscriptions are billed on a monthly or annual basis as selected during signup. All fees are quoted and payable in USD ($) or Euros (€).
4.2 Payment Authorization
By providing payment information, you authorize us to charge:
- The subscription fee for your selected plan
- Any applicable taxes
- Additional charges for overage or add-on services
- Automatic renewal charges unless you cancel
4.3 Payment Processing
Payments are processed securely through our third-party payment processor (Paddle). We do not store your complete credit card information on our servers.
4.4 Automatic Renewal
Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged at the then-current rate for your subscription tier.
4.5 Price Changes
We may change subscription prices with 30 days’ advance notice. Notice will be sent to your registered email address. Price changes will take effect at the start of your next billing cycle after the notice period.
If you do not agree to a price increase, you may cancel your subscription before the new price takes effect.
4.6 Taxes
All fees are exclusive of applicable taxes (VAT, sales tax, etc.), which will be added to your invoice as required by law. You are responsible for paying all applicable taxes.
4.7 Refund Policy
14-Day Right of Withdrawal with Digital Content Exception
In accordance with European consumer protection law, you have the right to cancel your subscription within 14 days of purchase and receive a full refund, provided you have not used any features or services of the Hook Inspo platform.
Services Subject to Right of Withdrawal:
By subscribing to Hook Inspo and using the Service (including but not limited to generating hooks, creating campaigns, utilizing test credits, or accessing API endpoints), you expressly consent to the immediate provision of our digital services and acknowledge that your right of withdrawal expires upon commencement of service usage, in accordance with Article 16(m) of the EU Consumer Rights Directive (2011/83/EU) and applicable national consumer protection laws.
When the Right of Withdrawal Applies (Full Refund):
- You have created an account but have not generated any hooks
- You have not created or launched any campaigns (test or live)
- You have not used any test credits or wallet balance
- You have not made any API calls (for Pro and Agency tiers)
- You have only viewed the dashboard or settings without actively using Service features
When the Right of Withdrawal Does NOT Apply (No Refund):
Once you actively use any of the following Service features, your subscription fees become non-refundable:
- Generating hooks using our AI-powered hook generation tools
- Creating, simulating, or launching advertising test campaigns
- Using wallet credits for campaign testing
- Making API calls to our RESTful API (Pro/Agency tiers)
- Accessing retrieval-based trend databases or analytics dashboards
- Using any other core platform functionality beyond mere account browsing
Express Consent Requirement:
Before first use of the Service, you will be required to provide explicit consent via checkbox acknowledging:
- That you request immediate access to and provision of our digital services
- That you understand your right of withdrawal expires once you begin using Service features
- That subscription fees are non-refundable after service usage commences
Additional Refund Provisions:
- We do not provide refunds or credits for partial months of service
- We do not provide refunds for unused hooks, campaigns, or wallet credits
- Accounts suspended or terminated for violation of these Terms are not eligible for refunds
- Refunds required by applicable mandatory consumer protection laws will be honored
Statutory Rights:
This refund policy does not affect your statutory rights under applicable consumer protection law. In jurisdictions where mandatory refund rights exceed those described above, such statutory rights shall prevail.
Requesting a Refund:
To exercise your right of withdrawal within the 14-day period (if eligible), contact us at support@hookinspo.com with your account details and confirmation that you have not used any Service features.
4.8 Wallet and Test Credits
Certain subscription tiers include prepaid test credits (“Wallet Credits”) for advertising campaigns:
- Wallet Credits are granted monthly based on your subscription tier
- Unused credits do not roll over to the next billing period unless explicitly stated for your plan
- Additional credits can be purchased separately through top-up purchases
- Credits can only be used for campaign testing within the platform
- Credits expire upon subscription cancellation or downgrade
Refundability of Wallet Credits:
Monthly Subscription Credits:
- Wallet Credits included in your monthly subscription are part of your subscription fee and are not separately refundable
- If you exercise your 14-day right of withdrawal on your subscription (as described in Section 4.7) and have not used any Service features, your full subscription fee will be refunded – the included wallet credits are part of this subscription refund, not a separate refund item
- Once you have used any Service features, your subscription becomes non-refundable, and consequently the included wallet credits are also non-refundable
Separately Purchased Credits (Top-Ups):
- Additional wallet credits purchased separately via top-up are refundable within 14 days of purchase if you have not used any of those specific top-up credits
- Once you have used any portion of your top-up credits for campaigns, the entire top-up purchase becomes non-refundable
- You will be required to provide explicit consent before using top-up credits, acknowledging that usage will result in forfeiture of the refund right for that purchase
General Provisions:
- Wallet Credits have no cash value and cannot be exchanged for money or transferred to other accounts
- We track credit usage separately for subscription-included credits and top-up credits to determine refund eligibility
4.9 Overages
If you exceed your plan’s quota limits (hooks, campaigns, etc.):
- You will be unable to generate additional hooks or launch campaigns until the next billing cycle
- You may upgrade your plan or purchase additional capacity
- We reserve the right to automatically upgrade accounts that consistently exceed limits
4.10 Cancellation
You may cancel your subscription at any time through your account settings. Upon cancellation:
- You will retain access until the end of your current billing period
- No refund will be provided for the remaining time in your billing period
- Your account will be downgraded to the Free tier at the end of the period
- All unused Wallet Credits will be forfeited
4.11 Failed Payments
If a payment fails:
- We will attempt to charge your payment method again
- You will receive email notifications about the failed payment
- Your account may be suspended after multiple failed attempts
- You remain responsible for all unpaid fees
4.12 Disputes
If you believe you have been incorrectly charged, you must contact us within 30 days of the charge. Failure to notify us within this period constitutes acceptance of the charge.
5. ACCEPTABLE USE POLICY
5.1 Permitted Use
You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service:
- In compliance with all applicable laws and regulations
- In a manner that does not infringe others’ rights
- Without interfering with or disrupting the Service
- Only for your own business or personal use (no resale without authorization)
5.2 Prohibited Uses
You agree NOT to:
a) Illegal or Harmful Activities
- Violate any laws, regulations, or third-party rights
- Engage in fraud, deception, or misleading practices
- Promote violence, terrorism, or hate speech
- Distribute malware, viruses, or harmful code
- Engage in harassment, bullying, or threatening behavior
b) Prohibited Content
- Generate content that is illegal, obscene, defamatory, or discriminatory
- Create content that violates intellectual property rights
- Generate false, misleading, or deceptive advertising content
- Create content that violates third-party platform policies (TikTok, Meta, etc.)
- Generate content related to illegal products or services
c) Platform Abuse
- Attempt to gain unauthorized access to the Service or other accounts
- Reverse engineer, decompile, or disassemble any part of the Service
- Use automated tools to scrape, crawl, or extract data from the Service
- Circumvent usage limits, quotas, or security measures
- Create multiple accounts to exceed usage limits
- Share your account credentials with unauthorized users
d) Service Interference
- Overload, flood, or spam the Service
- Interfere with other users’ use of the Service
- Attempt to circumvent security or authentication measures
- Upload viruses or malicious code
- Engage in any activity that disrupts Service operation
e) Misuse of AI-Generated Content
- Use generated hooks to create misleading or false advertising
- Generate content that violates platform-specific advertising policies
- Create content intended to manipulate or deceive audiences
- Use the Service for spam or unsolicited communications
5.3 Content Moderation
We employ automated and manual content moderation to prevent policy violations. We reserve the right to:
- Review hooks and campaigns generated using the Service
- Block or remove content that violates these Terms
- Suspend or terminate accounts that repeatedly violate policies
- Report illegal activity to law enforcement
5.4 Third-Party Platform Compliance
When using the Service to create content for third-party platforms (TikTok, Meta, etc.), you must:
- Comply with all policies of those platforms
- Obtain all necessary rights and permissions
- Ensure your content meets platform-specific requirements
- Accept full responsibility for content posted on those platforms
We are not responsible for rejections, suspensions, or bans from third-party platforms resulting from your use of generated content.
5.5 Consequences of Violations
Violations of this Acceptable Use Policy may result in:
- Warning and required corrective action
- Temporary suspension of account access
- Permanent termination of your account
- Withholding of refunds
- Legal action and pursuit of damages
- Reporting to law enforcement or regulatory authorities
6. INTELLECTUAL PROPERTY RIGHTS
6.1 Our Intellectual Property
The Service, including all software, designs, text, graphics, logos, interfaces, code, and documentation, is owned by Hook Inspo or our licensors and is protected by copyright, trademark, patent, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely in accordance with these Terms.
You may not:
- Copy, modify, distribute, or create derivative works from the Service
- Remove or alter any proprietary notices or labels
- Use our trademarks, logos, or branding without written permission
- Frame or mirror any portion of the Service
6.2 Generated Content Ownership
Hooks and Content You Generate:
- You retain ownership of content you input into the Service
- AI-generated hooks created using the Service are licensed to you under a non-exclusive license
- You may use generated hooks for commercial purposes in your advertising and content creation
- We retain the right to use anonymized, aggregated data derived from generated hooks to improve the Service
Restrictions on Generated Content:
- You may not resell or redistribute AI-generated hooks as standalone products
- You may not claim that AI-generated content was created entirely by you without AI assistance where disclosure is required
- You are responsible for ensuring generated content does not infringe third-party rights
6.3 User-Generated Content and Feedback
By submitting feedback, suggestions, ideas, or other information to us (“Feedback”), you grant us a perpetual, worldwide, royalty-free, irrevocable license to use, modify, and incorporate such Feedback into the Service without attribution or compensation.
6.4 Data and Analytics
We may collect and analyze usage data, performance metrics, and trends derived from your use of the Service. This aggregated, anonymized data may be used to:
- Improve the Service and develop new features
- Create industry benchmarks and reports
- Train and improve our AI models
- Market and promote the Service
We will not share your specific, identifiable data without your consent, except as required by law or as described in our Privacy Policy.
6.5 Third-Party Integrations
The Service integrates with third-party platforms and services. You acknowledge that:
- These third parties have their own terms and policies
- We do not control or endorse third-party services
- Your use of third-party services is governed by their terms
- We are not responsible for third-party actions or failures
7. CONFIDENTIALITY AND DATA PROTECTION
7.1 Confidential Information
“Confidential Information” means any proprietary information disclosed by either party, including but not limited to business plans, technical data, customer information, and financial information.
You agree to:
- Maintain the confidentiality of our Confidential Information
- Use Confidential Information only for purposes of using the Service
- Not disclose Confidential Information to third parties without consent
7.2 Data Protection and Privacy
Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using the Service, you consent to:
- Collection and processing of your data as described in the Privacy Policy
- Transfer of data to service providers and partners as necessary to provide the Service
- Use of cookies and tracking technologies as described in the Privacy Policy
7.3 GDPR Compliance (EEA Users)
For users in the European Economic Area, we comply with the General Data Protection Regulation (GDPR). You have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Restrict or object to processing
- Data portability
- Withdraw consent
To exercise these rights, contact privacy@hookinspo.com.
7.4 Data Processing Agreement
If you are a business customer processing personal data through the Service, we act as a data processor on your behalf. A Data Processing Agreement (DPA) is available upon request by contacting legal@hookinspo.com.
7.5 Security
We implement industry-standard security measures to protect your data, including:
- TLS 1.2+ encryption for data in transit
- AES-256 encryption for data at rest
- Multi-factor authentication options
- Regular security audits and monitoring
- Access controls and audit logging
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
7.6 Data Retention
We retain your data as described in our Privacy Policy:
- Account data: While your account is active and for 30 days after deletion
- Performance metrics: 12-24 months (configurable based on plan)
- Billing records: 7 years for tax and accounting compliance
- Anonymized training data: May be retained indefinitely
8. DISCLAIMERS AND WARRANTIES
8.1 No Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING:
- Warranties of merchantability, fitness for a particular purpose, and non-infringement
- Warranties regarding accuracy, reliability, or availability of the Service
- Warranties that the Service will meet your requirements or expectations
- Warranties that the Service will be uninterrupted, timely, secure, or error-free
- Warranties regarding the quality, accuracy, or effectiveness of AI-generated content
8.2 AI-Generated Content Disclaimer
AI-generated hooks and content are produced by machine learning models and may:
- Contain errors, inaccuracies, or nonsensical output
- Fail to comply with specific platform policies
- Not achieve desired engagement or performance results
- Inadvertently incorporate biases present in training data
- Require human review and editing before use
You are solely responsible for reviewing, editing, and approving all AI-generated content before using it in live campaigns or publishing it.
8.3 Third-Party Advertising Platforms
We are not responsible for:
- Actions, policies, or decisions of third-party advertising platforms
- Campaign rejections, suspensions, or account bans on third-party platforms
- Performance results on third-party platforms
- Changes to third-party platform APIs, policies, or features
- Costs incurred on third-party platforms
You acknowledge that advertising on third-party platforms carries inherent risks and you use those services at your own risk.
8.4 No Guarantee of Results
We make no guarantees regarding:
- Viral success or specific engagement metrics
- Return on investment (ROI) from advertising campaigns
- Performance improvements over existing content strategies
- Acceptance of generated content by third-party platforms
- Specific business outcomes or revenue generation
Past performance and case studies are not indicative of future results.
8.5 External Links
The Service may contain links to third-party websites or services. We do not endorse or control these third parties and are not responsible for their content, policies, or practices.
8.6 Force Majeure
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:
- Acts of God, natural disasters, or severe weather
- War, terrorism, or civil unrest
- Government actions or regulations
- Internet or telecommunications failures
- Third-party service outages (including AWS, cloud providers, or API providers)
- Strikes or labor disputes
9. LIMITATION OF LIABILITY
9.1 Types of Damages Excluded
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING:
- Lost profits, revenue, or business opportunities
- Loss of data or information
- Business interruption
- Damage to reputation
- Cost of substitute services
- Loss of goodwill
THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
9.2 Maximum Liability Cap
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN SUBSCRIPTION FEES DURING THE 12 MONTHS PRECEDING THE CLAIM, OR €100, WHICHEVER IS GREATER.
9.3 Exceptions
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
9.4 User Indemnification
You agree to indemnify, defend, and hold harmless Hook Inspo, its affiliates, and their respective officers, directors, employees, agents, and contractors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or relating to:
- Your use or misuse of the Service
- Your violation of these Terms
- Your violation of any third-party rights, including intellectual property, privacy, or publicity rights
- Content you create, upload, or distribute using the Service
- Your advertising campaigns on third-party platforms
- Your violation of any laws or regulations
- Any disputes between you and other users
This indemnification obligation survives termination of these Terms.
10. TERM AND TERMINATION
10.1 Term
These Terms commence when you first access the Service and continue until terminated in accordance with this Section.
10.2 Termination by You
You may terminate your account at any time by:
- Using the account deletion option in your account settings
- Contacting support@hookinspo.com with a termination request
Upon termination:
- Your subscription will not renew
- You will retain access until the end of your current billing period
- No refunds will be provided for unused time
- Your data will be deleted in accordance with our Privacy Policy
10.3 Termination by Us
We may suspend or terminate your account immediately, without prior notice or liability, if:
- You violate these Terms or our Acceptable Use Policy
- You engage in fraudulent or illegal activity
- Your payment method fails or your account is delinquent
- We are required to do so by law
- We cease offering the Service
We may also terminate free accounts that have been inactive for 12+ months with 30 days’ notice.
10.4 Effect of Termination
Upon termination of your account:
- Your right to use the Service immediately ceases
- We may delete your data in accordance with our retention policies
- You remain liable for all fees incurred prior to termination
- Sections of these Terms that by their nature should survive (including indemnification, limitation of liability, and dispute resolution) shall survive termination
10.5 Data Retrieval
You may request an export of your data within 30 days of account termination by contacting support@hookinspo.com. After 30 days, your data may be permanently deleted.
11. DISPUTE RESOLUTION
11.1 Informal Resolution
Before filing any formal claim, you agree to contact us at legal@hookinspo.com to attempt to resolve the dispute informally. We will attempt to resolve disputes amicably within 30 days.
11.2 Governing Law
These Terms are governed by and construed in accordance with the laws of Germany, without regard to conflict of law principles.
11.3 Jurisdiction and Venue
By using the Service, you agree that any legal action or proceeding relating to these Terms shall be brought exclusively in the courts located in Munich / Germany, and you consent to the personal jurisdiction of such courts.
11.4 Class Action Waiver
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.
11.5 Time Limitation
You must bring any claim arising from these Terms within one (1) year from the date the cause of action arose, or such claim is permanently barred.
12. GENERAL PROVISIONS
12.1 Entire Agreement
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Hook Inspo regarding the Service and supersede all prior agreements and understandings.
12.2 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
12.3 Waiver
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative.
12.4 Assignment
You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction, including to affiliates or in connection with a merger, acquisition, or sale of assets.
12.5 Relationship of the Parties
These Terms do not create any partnership, joint venture, employment, or agency relationship between you and Hook Inspo. You are an independent contractor and have no authority to bind us.
12.6 Notices
All notices under these Terms must be in writing and will be deemed given:
- When delivered personally
- When sent by confirmed email
- Three (3) business days after being sent by registered or certified mail
Notices to us should be sent to: Legal Department
Hook Inspo
Email: legal@hookinspo.com
Notices to you will be sent to the email address associated with your account.
12.7 Language
These Terms are written in English. Any translated versions are provided for convenience only. In case of conflicts, the English version prevails.
12.8 Electronic Communications
You consent to receive electronic communications from us, including emails, notifications within the Service, and postings on our website. These electronic communications satisfy any legal requirement for written communication.
12.9 Export Compliance
You agree to comply with all applicable export control laws and regulations. You may not use the Service if you are located in, or a resident of, any country subject to U.S. or EU embargo or that has been designated as a “terrorist supporting” country.
12.10 Government Users
If you are a U.S. government entity, the Service is a “commercial item” as defined in FAR 2.101, and you acquire the Service subject to these Terms.
12.11 Third-Party Beneficiaries
These Terms do not confer any third-party beneficiary rights. Only you and Hook Inspo may enforce these Terms.
12.12 Headings
Section headings are for convenience only and do not affect the interpretation of these Terms.
13. SPECIFIC PROVISIONS FOR BUSINESS CUSTOMERS
13.1 Agency and Multi-User Accounts
If you have an Agency or multi-user account:
- You are responsible for all actions of your team members
- You must ensure team members comply with these Terms
- You may designate administrators with authority to manage the account
- Seat limits apply as specified in your subscription plan
13.2 Service Level Agreement (SLA)
For Agency tier customers, we commit to:
- 99.9% monthly uptime (excluding scheduled maintenance)
- Response to support tickets within 4 business hours
- Dedicated account manager (upon request)
SLA credits:
- If uptime falls below 99.9%, you may request service credits equal to 10% of your monthly subscription fee for each 1% below the threshold
- SLA credits are your sole remedy for downtime
- Credits must be requested within 30 days
13.3 Custom Agreements
Enterprise customers may negotiate custom terms through a Master Services Agreement (MSA). Contact sales@hookinspo.com for enterprise inquiries.
14. BETA FEATURES AND EXPERIMENTAL SERVICES
14.1 Beta Program
We may invite you to participate in beta testing of new features. Beta features:
- Are experimental and may be unstable
- Are provided “as is” without additional support or warranties
- May be modified or discontinued without notice
- May have usage restrictions
- Are subject to additional confidentiality obligations
14.2 Feedback on Beta Features
By participating in beta testing, you agree to provide feedback and acknowledge that we may use your feedback to improve the Service without compensation or attribution to you.
15. CONTACT INFORMATION
If you have questions about these Terms, please contact us:
Hook Inspo
Email: legal@hookinspo.com
Support: support@hookinspo.com
Website: https://www.hookinspo.com
For urgent legal matters, mark your communication “URGENT – Legal Matter.”
17. ACKNOWLEDGMENT
BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE THE SERVICE.
These Terms were last updated on October 31, 2025.
© 2025 Hook Inspo. All rights reserved.
